Return and Refund Policy

At Julindie, we want you to feel confident about your purchase. Please review the return conditions below before submitting a request.

General Merchandise

Eligible unused, unworn, and unwashed merchandise may be returned within 30 days of delivery.

Items must be returned in their original condition with all tags, accessories, and packaging included.

To request a return, email info@julindie.com with:

• Your name

• Order number

• Item you wish to return

• Reason for the return

• Photographs if the item arrived damaged, defective, or incorrect

Please do not return an item to the original shipping address or send it without authorization. We will provide the correct return instructions after reviewing your request.

Lonvanta™ 60-Day Customer Care Promise

One Lonvanta bottle provides a 60-day supply, and we want customers to have support throughout that period.

Contact us within 60 days of delivery if you have a question or concern about your Lonvanta order or product.

Unopened Lonvanta bottles with intact safety seals may be returned within 60 days of delivery.

For safety and quality reasons, opened bottles and bottles with broken safety seals are not normally eligible for return or refund.

If your Lonvanta order arrives damaged, defective, or incorrect, contact us within 60 days of delivery with your order number and photographs. After reviewing the issue, we may provide an appropriate replacement or refund.

The 60-Day Customer Care Promise is not an unconditional money-back guarantee and does not guarantee that every customer will experience a particular result.

Other Health and Wellness Products

Unless a product page states otherwise, opened health and wellness products cannot be returned or exchanged.

Unopened health and wellness products with intact safety seals may be eligible for return within 30 days of delivery.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

Contact us as soon as possible if an item is damaged, defective, or different from what you ordered. Include your order number and clear photographs of the product and packaging.

If the request is approved, Julindie will provide return instructions and, where necessary, a prepaid return label. We may offer a replacement or a refund to the original payment method.

Return Shipping

Customers are responsible for return shipping costs for ordinary returns, including change-of-mind returns.

Julindie will cover approved return shipping costs when an item arrived damaged, defective, or incorrect.

Original shipping charges are not refundable unless the order arrived damaged, defective, or incorrect.

Custom and Personalized Items

Custom, personalized, made-to-order, and final-sale items are not normally eligible for return or exchange unless they arrive damaged, defective, or incorrect.

Where a return of a custom item is specifically approved, a restocking fee of up to 30% may apply. Any applicable fee will be disclosed before the return is authorized.

Missing or Delivered Orders

If tracking shows that an order was delivered but you cannot locate it:

1. Check around the delivery location and with other members of your household.

2. Check with neighbors, building management, or the carrier.

3. Allow one additional business day in case the carrier marked the package delivered early.

4. Contact us at info@julindie.com with your order number.

We may ask you to contact the carrier or local post office and provide a claim or case number so we can investigate the shipment.

Replacement or refund eligibility will be determined after the investigation is completed.

Refunds

We will notify you after an approved return has been received and inspected.

Approved refunds will be issued to the original payment method. Julindie generally processes an approved refund within 3–5 business days, although your bank or payment provider may require additional time for the credit to appear.

Exchanges

When an exchange is approved, we will provide instructions for returning the original item.

Replacement items are subject to availability. If a replacement is unavailable, we may issue an appropriate refund.

Contact Us

For return, refund, exchange, or order questions, contact:

Email: info@julindie.com
Phone or SMS: 301-337-7127
Customer service hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time

Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time